Last Updated: July 6, 2026
At The Customized Packaging LLC, we are committed to delivering custom packaging orders safely, professionally, and as efficiently as possible. Our shipping process is designed to give customers a clear understanding of how orders move from artwork approval to production, packing, dispatch, and final delivery.
Please review this Shipping Policy carefully before placing an order. By confirming an order with The Customized Packaging LLC, you agree to the shipping terms, production timelines, delivery estimates, and related conditions described below.
1. Order Processing Time
All custom packaging orders go through a detailed order processing stage before production begins. This step helps ensure that your boxes are produced according to the correct specifications, approved artwork, and final order details.
Design & Approval Phase
After an order is placed or a quote is approved, our team reviews the customer’s submitted information, including box dimensions, material selection, quantity, artwork files, printing preferences, coating options, finishing details, and delivery requirements.
If artwork or box specifications are incomplete, our team may contact the customer for clarification before preparing the order for production. Production does not begin until the final proof, dieline, artwork, and order specifications are approved by the customer.
Customers are responsible for reviewing all design proofs carefully before approval. This includes checking spelling, logo placement, colors, dimensions, product information, barcode placement, layout, and any other printed details. Once the final proof is approved, the order moves into production, and changes may not be possible.
Approval delays from the customer may increase the overall production and delivery timeline. To avoid delays, customers should respond to artwork proof requests, confirmation emails, and order-related questions as quickly as possible.
Production Time
Standard production time usually takes 8–12 business days after final proof approval.
Rush production may be available for selected orders and usually takes 5–8 business days if the rush service is reviewed, accepted, and confirmed by our team before production begins.
Production time may vary depending on several factors, including:
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Order quantity
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Box size and structure
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Material availability
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Packaging complexity
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Printing method
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Coating and lamination requirements
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Special finishing options
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Inserts, windows, handles, dividers, or custom die cuts
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Rigid box construction
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Seasonal demand
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Artwork approval timing
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Production workload at the time of order confirmation
Special packaging features such as foil stamping, embossing, debossing, spot UV, soft-touch coating, window patching, custom inserts, magnetic closures, sleeve structures, drawer styles, rigid packaging, and complex die-cut designs may require additional production time.
Business days do not include weekends, public holidays, courier holidays, or days when production is paused due to missing approvals, incomplete details, or customer-requested changes.
2. Shipping Time
Shipping time begins after production is complete and the order is packed, labeled, and handed over to the shipping carrier. Shipping time is separate from production time.
After production is completed, standard shipping usually takes:
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USA: 3–7 business days
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Canada: 4–8 business days
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UK & Europe: 5–10 business days
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International Orders: 7–15 business days
Delivery time may vary depending on the delivery address, courier service, order size, shipment weight, shipping method, customs clearance, weather conditions, carrier delays, remote area access, and other factors beyond our control.
Large-volume orders, oversized boxes, palletized shipments, special handling shipments, and orders delivered to remote or restricted locations may require additional transit time.
The Customized Packaging LLC is not responsible for delays caused by third-party courier services, customs authorities, weather disruptions, incorrect addresses, local delivery restrictions, or circumstances outside our direct control. However, our team will assist customers with available tracking details and shipment coordination whenever possible.
3. Total Delivery Time
The total estimated delivery time includes both production time and shipping time.
For most standard custom packaging orders, the estimated timeline is:
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Production Time: 8–12 business days after final proof approval
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Shipping Time: 3–15 business days depending on destination and shipping method
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Total Estimated Delivery Time: 11–27 business days after final proof approval
This timeline is an estimate and not a guaranteed delivery date unless a specific rush production or express delivery arrangement is confirmed in writing by The Customized Packaging LLC.
Customers with urgent deadlines, product launches, retail dates, events, trade shows, seasonal campaigns, or time-sensitive promotions should inform our team before placing an order. This allows us to review whether rush production, express shipping, or a special delivery arrangement may be possible.
4. Shipping Charges
Free Standard Shipping
The Customized Packaging LLC offers free standard shipping on most custom packaging orders.
Free standard shipping applies to eligible orders based on order size, delivery location, shipment type, and standard shipping availability. This offer is designed to help customers receive custom packaging at a competitive overall cost.
Paid Shipping
Additional shipping charges may apply in certain cases, including but not limited to:
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Rush production orders
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Express shipping requests
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Overnight or expedited delivery requests
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Oversized shipments
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Heavy shipments
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Palletized shipments
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Remote delivery locations
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Restricted delivery locations
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International shipping
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Special handling requirements
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Re-shipping due to incorrect address information
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Delivery attempts after failed customer availability
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Courier surcharges or destination-based fees
If additional shipping charges apply, they will be discussed with the customer before final order confirmation, invoice approval, or shipment dispatch where applicable.
Free shipping does not mean guaranteed fastest delivery. Free shipping generally refers to standard shipping service for eligible orders. Customers who need faster delivery should request express shipping options before placing the order.
5. Rush Production and Express Shipping
Rush production may be available for selected custom packaging orders depending on the product type, material, quantity, printing method, finishing requirements, and current production schedule.
Rush production is not automatically available for every order. It must be reviewed and confirmed by our team before the order is approved for rush processing.
Express shipping may also be available depending on destination, carrier availability, shipment size, and delivery requirements. Express shipping charges are separate from standard shipping and may vary based on courier rates and delivery location.
Rush production and express shipping are two different services. Rush production reduces the manufacturing timeline, while express shipping reduces the transit timeline after production is complete. Customers with urgent deadlines should ask our team about both options before confirming the order.
6. Shipping Carriers
We work with reliable courier and logistics partners to deliver custom packaging orders safely and efficiently. Carrier selection depends on the delivery location, shipment size, shipment weight, service availability, and order requirements.
Our shipping partners may include:
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FedEx
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DHL
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UPS
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USPS
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Freight carriers
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Other trusted logistics providers
The Customized Packaging LLC may select the most suitable carrier for each shipment based on reliability, location, cost, speed, and package requirements.
For large or bulk orders, shipments may be sent through freight or palletized delivery services. Freight shipments may require additional coordination, delivery scheduling, loading dock access, business address confirmation, or customer availability at the time of delivery.
7. Order Tracking
Once an order has been shipped, tracking information may be provided to the customer by email or through direct communication from our team.
Tracking information may include:
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Tracking number
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Shipping carrier name
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Shipment confirmation
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Estimated delivery status
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Delivery progress updates where available
Customers can use the tracking number to monitor shipment movement. Tracking updates depend on the carrier and may take time to appear after the shipment is dispatched.
If tracking does not update immediately, customers should allow reasonable time for the carrier system to refresh. If tracking remains inactive for an unusual period, customers may contact our support team for assistance.
8. International Shipping and Customs
International shipping may be available for selected orders depending on destination, shipping method, product type, and carrier availability.
For international orders, customers are responsible for any customs duties, taxes, import fees, brokerage fees, clearance charges, or additional costs required by the destination country unless otherwise agreed in writing before order confirmation.
Customs clearance may cause delays beyond our control. The Customized Packaging LLC is not responsible for delays caused by customs inspections, import regulations, border processing, documentation requests, local authorities, or destination-country restrictions.
Customers placing international orders should make sure they understand their local import rules, tax requirements, and customs procedures before confirming an order.
9. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information at the time of order confirmation.
The shipping address should include:
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Full recipient name or business name
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Complete street address
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Suite, unit, floor, or building number if applicable
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City, state, and ZIP/postal code
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Country
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Valid phone number
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Correct email address
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Any delivery instructions required by the location
The Customized Packaging LLC is not responsible for delays, failed deliveries, return shipments, lost packages, or additional costs caused by incorrect, incomplete, outdated, or undeliverable shipping information.
If a customer needs to update the shipping address after order confirmation, they must contact our team as soon as possible. Address changes may not be possible once the order has entered the shipping stage or has already been handed over to the carrier.
Additional shipping charges may apply if a shipment must be redirected, returned, corrected, or re-shipped due to customer-provided address errors.
10. Delivery Attempts and Customer Availability
Some shipments may require customer availability, signature confirmation, business-hour delivery, loading access, or delivery coordination depending on the courier and shipment size.
Customers are responsible for being available to receive their shipment or making proper arrangements with the carrier. If a delivery attempt fails because the customer is unavailable, the address is inaccessible, or delivery instructions are incomplete, the carrier may attempt redelivery, hold the package, return the shipment, or apply additional charges.
The Customized Packaging LLC is not responsible for missed deliveries caused by customer unavailability or location access issues. Our team will assist where possible, but additional fees may apply for re-delivery, storage, redirection, or returned shipments.
11. Damaged Shipments
Customers should inspect their shipment as soon as it is delivered. Although we pack orders carefully, damage may occasionally occur during transit due to handling by shipping carriers.
If your order arrives damaged, please contact us within 48 hours of delivery and provide:
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Order number
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Tracking number
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Clear photos of the damaged boxes
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Photos of the outer shipping carton
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Photos of the shipping label
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Photos showing the condition of the packaging upon arrival
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A short description of the issue
Damage claims must be supported with clear photos and details so our team can review the matter properly. Depending on the situation, we may coordinate with the carrier, review replacement eligibility, or offer another appropriate resolution.
Please do not discard damaged items, outer cartons, packing materials, or shipping labels until the issue has been reviewed. The carrier may require inspection or proof of damage.
12. Lost Shipments
If a shipment appears to be lost in transit, customers should contact us with the order number and tracking details. Our team will review the shipment status and coordinate with the shipping carrier where possible.
A shipment may be considered delayed before it is confirmed lost. Carrier investigations may take time depending on the courier, destination, and shipment type.
If the carrier confirms that a shipment is lost, The Customized Packaging LLC will review the situation and determine the appropriate next steps, which may include replacement, claim assistance, or another suitable resolution depending on the order and carrier findings.
We are not responsible for shipments marked as delivered by the carrier when the delivery confirmation shows successful delivery to the customer’s provided address. In such cases, customers may need to check with their building, reception, mailroom, neighbors, local carrier office, or delivery location before filing a claim.
13. Delivery Delays
While we make every effort to meet estimated production and shipping timelines, delays may sometimes occur.
Possible causes of delay include:
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Courier service disruptions
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Weather conditions
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Natural disasters
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Public holidays
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Customs clearance
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High seasonal demand
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Supply chain delays
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Material availability issues
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Incorrect shipping details
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Customer approval delays
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Remote area delivery limitations
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Operational issues beyond our control
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Carrier capacity limitations
The Customized Packaging LLC is not liable for delays caused by third-party shipping carriers, customs authorities, weather events, customer-related delays, or circumstances beyond our direct control.
If a delay occurs, our team will assist customers by providing available tracking updates, carrier information, and order status details whenever possible.
14. Order Changes After Shipment
Once an order has been shipped, changes may not be possible.
After shipment, customers may not be able to:
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Change the shipping address
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Modify the order
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Cancel the order
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Change the delivery method
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Add or remove items
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Change the recipient information
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Request different packaging specifications
If a change is urgently needed after shipment, customers should contact us immediately. We will try to assist where possible, but any changes depend on carrier rules, shipment status, and service availability.
Additional fees may apply for shipment redirection, address correction, return shipping, re-shipping, or other carrier-requested changes.
15. Split Shipments and Bulk Orders
Large orders, bulk packaging orders, or multi-item orders may be shipped in multiple boxes, pallets, or separate shipments depending on weight, size, production schedule, and carrier requirements.
In some cases, parts of an order may arrive on different days even if they are shipped around the same time. Tracking information may be provided for each shipment where available.
Split shipments do not necessarily mean that an item is missing. Customers should review all tracking details and delivery confirmations before reporting missing items.
16. Packaging and Handling
The Customized Packaging LLC takes reasonable care to pack finished orders securely before shipment. Packaging may be bundled, boxed, wrapped, palletized, or otherwise prepared based on the order size, material, and shipping method.
Because custom packaging products are often shipped flat, bundled, stacked, or carton-packed, customers should carefully inspect all cartons and inner packaging before discarding any materials.
Minor outer carton wear during transit does not always indicate product damage. If the actual custom boxes inside are damaged, customers should follow the damaged shipment process described in this policy.
17. Customer Responsibilities
To help avoid production and delivery delays, customers are responsible for:
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Providing accurate order details
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Approving final artwork and proofs on time
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Providing a complete shipping address
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Giving a valid phone number and email address
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Informing us about urgent deadlines before order confirmation
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Reviewing tracking information after shipment
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Being available for delivery when required
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Reporting damage or missing shipment issues within the required timeframe
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Understanding customs, duties, and import rules for international orders
Delays caused by missing details, late approvals, incorrect information, or customer-requested changes may affect the final delivery timeline.
18. Important Timeline Notice
Any delivery timeline shared by The Customized Packaging LLC is an estimate unless specifically confirmed in writing as part of a rush or special delivery arrangement.
We do not guarantee that every custom packaging order will be delivered within a fixed number of days. Custom packaging timelines depend on artwork approval, production requirements, material availability, finishing options, shipping method, delivery location, and carrier performance.
Customers should not rely on general website estimates for urgent events, retail launches, trade shows, or fixed campaign deadlines. If your order is time-sensitive, please contact our team before placing the order so we can review the best available production and shipping options.
19. Contact Information
If you have questions about shipping, production timelines, delivery estimates, rush production, express shipping, tracking, damaged shipments, or order status, please contact us:
The Customized Packaging LLC
Address: 2 Fs 214 Rd, New Waverly, TX 77358, USA
Phone: +1 (213) 712-8070
Email: support@thecustomizedpackaging.com
Our team will help you understand the most suitable shipping and production options based on your custom packaging requirements.