Last Updated: February 26, 2026
At The Customized Packaging LLC, customer satisfaction is our top priority. Because our products are fully customized according to each client’s specifications, our refund and return policy is different from standard retail policies. Please review the following terms carefully.
1. Nature of Custom Products
All products offered by The Customized Packaging LLC are made-to-order and customized based on the design, size, material, printing, and specifications provided by the customer. Because of this customization:
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Products cannot be resold to other customers.
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Returns or refunds are not accepted due to change of mind, incorrect specifications provided by the customer, or subjective preferences.
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Returns and refunds are only approved in cases of manufacturing defects, printing errors, or mistakes caused by our production team.
2. Eligibility for Returns or Refunds
You may request a return, replacement, or refund under the following conditions:
Eligible Cases
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Manufacturing defects such as structural damage or incorrect assembly.
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Printing errors including incorrect artwork, colors, or logos not matching approved proof.
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Incorrect size, material, or finishing different from the approved order.
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Wrong product delivered.
Non-Eligible Cases
Refunds or returns will NOT be accepted for:
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Customer-provided design errors or spelling mistakes approved before production.
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Slight variations in color due to printing processes (within industry tolerance).
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Minor dimensional differences due to manufacturing tolerances.
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Change of mind after order approval or production.
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Damage caused after delivery due to mishandling or improper storage.
3. Return and Refund Request Timeframe
All claims must be submitted within:
7 days of delivery
Requests made after this period may not be eligible for refunds or replacements.
4. Proof Required for Claims
To process your claim, you must provide:
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Order number
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Clear photos showing the defect or issue
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Description of the problem
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Photos of packaging and shipping labels
Our quality assurance team will review the claim and determine eligibility.
5. Resolution Options
If your claim is approved, we may offer one of the following solutions:
Replacement
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Free reprinting and replacement of defective products
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Same specifications as the original order
Partial Refund
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Provided when replacement is not feasible
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Based on the extent of the defect
Full Refund
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Issued only if the order cannot be replaced or corrected
Refunds will not exceed the original order amount paid.
6. Order Cancellation Policy
Before Production
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Orders may be canceled before production begins.
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Any design, setup, or processing fees already incurred may be deducted.
After Production Starts
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Orders cannot be canceled once production has started.
After Shipment
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Orders cannot be canceled once shipped.
7. Shipping and Delivery Issues
Damaged During Shipping
If your order arrives damaged:
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Notify us within 48 hours of delivery.
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Provide photos of damaged packaging and products.
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We will coordinate replacement if eligible.
Delivery Delays
Delivery times are estimates. We are not responsible for delays caused by:
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Shipping carriers
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Customs clearance
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Weather conditions
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Unforeseen circumstances
8. Quality Assurance and Customer Satisfaction
We provide professional design support, mockups, and approval processes before production to ensure accuracy. Customers are responsible for reviewing and approving proofs carefully before final production.
Once approved, production begins based on the confirmed design.
9. Refund Processing Time
If a refund is approved:
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Refund will be issued to the original payment method.
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Processing time: 5–10 business days depending on your payment provider.
10. Contact Information
To request a refund or return, please contact:
The Customized Packaging LLC
Address: 2 Fs 214 Rd, New Waverly, TX 77358, USA
Phone: +1 (213) 712-8070
Email: support@thecustomizedpackaging.com
11. Policy Updates
We reserve the right to update this policy at any time. Changes will be posted on this page with the updated effective date.