Privacy Policy for The Customized Packaging

Effective Date: July 13, 2026
Last Updated: July 13, 2026

The Customized Packaging LLC (“The Customized Packaging,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you:

• Visit or interact with our website at www.thecustomizedpackaging.com

• Request a custom packaging quotation

• Use our custom packaging cost estimator

• Submit a contact form or support request

• Upload artwork, dielines, logos, product images, or project files

• Place or discuss an order

• Subscribe to promotional communications

• Communicate with us by email, telephone, live chat, text message, WhatsApp, social media, or another communication channel

• Otherwise use our products, services, features, and online tools

This Privacy Policy applies to information collected through our website and related business communications. It does not apply to third-party websites, platforms, or services that maintain their own privacy policies.

1. Company Information

The Customized Packaging LLC is responsible for the personal information described in this Privacy Policy.

Business Name: The Customized Packaging LLC
Website: www.thecustomizedpackaging.com
Address: 2 Fs 214 Rd, New Waverly, TX 77358, United States
Telephone: +1 (213) 712-8070
Privacy and Support Email: support@thecustomizedpackaging.com
General Email: info@thecustomizedpackaging.com

2. Information We Collect

The information we collect depends on how you interact with our website and services.

2.1 Contact and Identity Information

We may collect information such as:

• Full name

• Business or company name

• Job title or business role

• Email address

• Telephone or mobile number

• Billing address

• Shipping address

• City, state, ZIP code, and country

• Account username or login information, when account features are available

2.2 Quotation and Packaging Project Information

When you request a custom packaging quote, use our estimator, or discuss a project, we may collect:

• Product type and intended packaging use

• Box style, material, dimensions, and quantity

• Printing, coating, finishing, and add-on preferences

• Insert and protective-packaging requirements

• Packaging budget or estimated order value

• Production and delivery requirements

• Shipping destination

• Requested turnaround time

• Project notes, instructions, and preferences

• Previous packaging specifications or order information

2.3 Artwork and Uploaded Files

You may provide files needed to evaluate, design, manufacture, or support your packaging project, including:

• Brand logos

• Artwork files

• Packaging designs

• Product photographs

• Dielines

• Labels

• Barcodes and QR codes

• Brand guidelines

• Fonts, graphics, and written content

• Reference images

• Other project documents

Uploaded files may contain business or personal information. Please avoid including unnecessary personal, confidential, financial, health-related, or other sensitive information in files submitted to us.

2.4 Order and Transaction Information

When you place or discuss an order, we may collect:

• Products and services requested

• Quotation, invoice, and order numbers

• Order value and payment status

• Billing and delivery details

• Order history

• Proof approvals and production instructions

• Delivery tracking information

• Refund, return, dispute, or complaint information

• Communications relating to your transaction

2.5 Payment Information

Payments may be processed by third-party payment processors or financial institutions.

Depending on the payment method, a payment provider may collect:

• Cardholder name

• Payment card details

• Bank or transaction information

• Billing address

• Fraud-prevention and verification information

We generally do not intentionally store complete payment card numbers or card security codes on our own systems. Payment providers process payment information according to their own terms and privacy policies.

2.6 Communications and Customer-Support Information

We may collect and retain information contained in communications with us, including:

• Emails

• Contact-form messages

• Live-chat conversations

• Telephone inquiry notes

• Text messages

• WhatsApp communications

• Social-media messages

• Support requests

• Complaints and feedback

• Survey responses

• Records of artwork or quotation approvals

Telephone or online conversations may be monitored or recorded where permitted by law and where appropriate notice has been provided.

2.7 Information Collected Automatically

When you access our website, we and our technology providers may automatically collect information such as:

• Internet Protocol address

• Browser type and version

• Device type

• Operating system

• Language preferences

• Approximate location derived from an IP address

• Referring website or advertisement

• Pages viewed

• Links and buttons clicked

• Search activity on the website

• Date and time of visits

• Session duration

• Download and upload activity

• Form interactions

• Conversion events

• Cookie and advertising identifiers

• Website errors and performance information

2.8 Information From Third Parties

We may receive information from:

• Payment processors

• Shipping and logistics providers

• Analytics providers

• Advertising and social-media platforms

• Customer-relationship-management providers

• Live-chat and communication providers

• Fraud-prevention and security providers

• Referral partners

• Business partners

• Publicly available business sources

• Customers or representatives submitting information on behalf of another person

When you provide information about another person, you are responsible for ensuring that you are authorized to provide it.

3. How We Use Personal Information

We may use personal information to:

3.1 Provide Products and Services

• Prepare and deliver packaging quotations

• Evaluate packaging specifications

• Provide design and material recommendations

• Create or revise artwork and dielines

• Produce proofs and samples

• Process, manufacture, and fulfill orders

• Arrange shipping and delivery

• Provide invoices and transaction records

• Manage returns, refunds, complaints, and disputes

3.2 Communicate With You

• Respond to inquiries and quote requests

• Provide customer support

• Confirm project specifications

• Send artwork and proof approvals

• Communicate order and production updates

• Provide delivery and tracking information

• Send service-related notifications

• Respond to privacy-related requests

3.3 Operate and Improve Our Website

• Maintain website functionality

• Improve website design and navigation

• Personalize user experiences

• Analyze website traffic

• Understand how visitors use our services

• Test new tools and features

• Diagnose technical problems

• Improve the quotation and cost-estimation process

• Measure marketing and website performance

3.4 Marketing and Advertising

Subject to applicable law and your choices, we may:

• Send promotional emails

• Inform you about packaging products and services

• Send abandoned-form or follow-up communications

• Display relevant advertisements

• Measure advertising conversions

• Create advertising audiences

• Understand campaign performance

• Recommend packaging products based on your interests or previous inquiries

You may unsubscribe from promotional emails at any time by using the unsubscribe link or contacting us.

3.5 Security, Fraud Prevention, and Legal Compliance

We may use information to:

• Verify customer and transaction information

• Detect and prevent fraud

• Protect accounts, systems, and uploaded files

• Investigate suspicious or unauthorized activity

• Enforce contracts and website terms

• Protect our legal rights and property

• Comply with applicable laws and lawful requests

• Establish, exercise, or defend legal claims

3.6 Business Administration

We may use information for:

• Internal reporting

• Accounting and recordkeeping

• Vendor management

• Business planning

• Quality assurance

• Staff training

• Corporate transactions

• Auditing and compliance reviews

4. Legal Bases for Processing

Where laws such as the European Union General Data Protection Regulation or United Kingdom data-protection laws apply, we process personal information under one or more of the following legal bases:

Contract

Processing may be necessary to provide a quotation, fulfill an order, deliver packaging, process a payment, or take requested steps before entering into a contract.

Legitimate Interests

We may process information for legitimate business purposes such as:

• Responding to business inquiries

• Improving our website and services

• Preventing fraud

• Securing our systems

• Managing customer relationships

• Promoting relevant business services

• Maintaining business records

We consider the nature of the information and the potential effect on your rights before relying on legitimate interests.

Consent

We may rely on your consent for certain cookies, advertising technologies, promotional messages, or other activities when consent is legally required.

You may withdraw consent at any time. Withdrawal does not affect processing that lawfully occurred before consent was withdrawn.

Legal Obligation

We may process information when necessary to comply with tax, accounting, regulatory, court, law-enforcement, or other legal obligations.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts, local-storage technologies, software development kits, and similar tools.

Cookies are small files or identifiers placed on or associated with a device. They help websites operate, remember preferences, understand activity, and measure marketing performance.

5.1 Types of Cookies We May Use

Strictly Necessary Cookies

These cookies support functions such as:

• Website security

• Form submission

• Session management

• Shopping or quotation functionality

• User authentication

• Fraud prevention

• Cookie-preference storage

Disabling necessary cookies may prevent parts of the website from working correctly.

Functional Cookies

These cookies may remember:

• Language or region

• Form information

• Display preferences

• Previous website choices

• Chat or support settings

Analytics Cookies

Analytics technologies help us understand:

• Number of website visitors

• Pages and products viewed

• Traffic sources

• Website navigation

• Form completion

• Device and browser information

• Website errors and performance

Advertising Cookies and Pixels

Advertising technologies may be used to:

• Measure advertising results

• Record conversions

• Limit repeated advertisements

• Build or measure advertising audiences

• Display more relevant advertisements on third-party platforms

5.2 Managing Cookies

You may manage cookies through:

• Our cookie banner or preference center, when available

• Your browser settings

• Device privacy controls

• Advertising-platform settings

• Applicable opt-out mechanisms

Blocking some cookies may affect website functionality.

6. Analytics and Advertising Services

We may use third-party analytics and advertising providers, such as search engines, social-media platforms, advertising networks, and website-performance tools.

These providers may receive information including:

• IP address

• Device and browser information

• Cookie or advertising identifiers

• Website activity

• Referring source

• Form or purchase conversion events

• Approximate location

Their use of information is governed by their own privacy policies and contractual obligations.

We do not control the privacy practices of independent third-party platforms.

7. How We Disclose Personal Information

We may disclose information to the following categories of recipients.

7.1 Service Providers and Contractors

We may provide information to vendors that support:

• Website hosting

• Cloud storage

• Website development

• Information security

• Customer-relationship management

• Email delivery

• Live chat

• Telephone or text communications

• Analytics

• Advertising

• Payment processing

• Accounting

• Fraud prevention

• Document management

• Artwork and design services

• Packaging production

• Quality control

• Shipping and delivery

• Customer support

These providers are authorized to process information only for the services they perform for us, subject to applicable contractual and legal requirements.

7.2 Production and Fulfillment Partners

When needed to complete a packaging project, we may disclose relevant project information to production, printing, finishing, quality-control, warehousing, and fulfillment partners.

Information may include:

• Customer or company name

• Packaging specifications

• Artwork

• Product or order details

• Delivery instructions

• Shipping address

7.3 Payment and Financial Providers

Payment information may be disclosed to payment processors, banks, financial institutions, fraud-prevention providers, and accounting services.

7.4 Shipping and Logistics Providers

We may disclose recipient names, telephone numbers, shipping addresses, delivery instructions, package details, and tracking information to shipping and logistics providers.

7.5 Advertising and Analytics Providers

We may disclose or make available device identifiers, online activity, conversion information, and similar data to analytics or advertising providers.

Depending on the law that applies, some advertising-related disclosures may be considered a “sale,” “sharing,” or use for targeted advertising even when no money is exchanged.

7.6 Professional Advisers

We may disclose information to lawyers, accountants, insurers, auditors, consultants, and other professional advisers when reasonably necessary.

7.7 Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with a law, regulation, subpoena, court order, or legal process

• Respond to a lawful government request

• Investigate fraud or illegal activity

• Protect the safety or rights of a person

• Protect our website, business, customers, or property

• Enforce our agreements

• Establish, exercise, or defend legal claims

7.8 Business Transactions

Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.

Where required, we will take reasonable steps to provide notice or require the recipient to handle information consistently with applicable law.

7.9 With Your Direction or Consent

We may disclose information when you direct us to do so or provide consent.

8. Sale, Sharing, and Targeted Advertising

We do not sell personal information in exchange for money.

However, our use of some analytics cookies, advertising pixels, and audience tools may be classified as a sale, sharing, or targeted advertising under certain U.S. state privacy laws.

Where applicable, you may opt out by:

• Selecting the appropriate choice in our cookie preference center

• Using a “Your Privacy Choices” or “Do Not Sell or Share My Personal Information” link, when displayed

• Enabling a legally recognized browser-based opt-out signal

• Emailing support@thecustomizedpackaging.com with the subject line Privacy Opt-Out Request

We do not knowingly sell or share personal information belonging to individuals under 18 years of age.

9. Mobile Numbers and Text Messaging

When you provide a mobile number and consent to receive text messages, we may use that number for purposes such as:

• Responding to an inquiry

• Discussing a quotation

• Confirming packaging specifications

• Sending artwork approval requests

• Providing order or delivery updates

• Delivering customer-support communications

• Sending promotional messages when separately permitted

Message frequency may vary. Message and data rates may apply.

You may opt out of text messages by replying STOP. You may request assistance by replying HELP or contacting us directly.

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.

Text-message originator opt-in data and consent will not be sold or shared with third parties for their marketing or promotional purposes. We may disclose information to communication providers and subcontractors only as necessary to deliver messages, provide customer support, maintain security, or comply with law.

Consent to receive promotional text messages is not a condition of purchasing our products or services.

10. Email Marketing Choices

You may unsubscribe from promotional emails by:

• Selecting the unsubscribe link in an email

• Updating available communication preferences

• Contacting support@thecustomizedpackaging.com

Even after opting out of marketing, we may continue sending non-promotional messages relating to:

• Quotations

• Orders

• Payments

• Proofs and artwork approvals

• Security

• Customer support

• Changes affecting an active business relationship

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing quotations and services

• Fulfilling packaging orders

• Maintaining customer and order records

• Resolving disputes

• Preventing fraud

• Enforcing agreements

• Meeting accounting, tax, regulatory, and legal obligations

• Protecting our legal rights

Retention periods may depend on:

• The nature and sensitivity of the information

• The status of a quotation or order

• The length of the customer relationship

• Contractual requirements

• Applicable limitation periods

• Tax and accounting requirements

• Security and fraud-prevention needs

• Whether information is needed for legal claims

We may retain deidentified or aggregated information for a longer period where it cannot reasonably be used to identify an individual.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against:

• Unauthorized access

• Accidental loss

• Misuse

• Alteration

• Disclosure

• Destruction

Measures may include:

• Encrypted website connections

• Access restrictions

• Authentication controls

• System monitoring

• Security updates

• Vendor controls

• Backup procedures

• Staff access limitations

• Incident-response procedures

No website, transmission method, or storage system can be guaranteed to be completely secure. You should use caution when sending confidential information electronically and should not send complete payment card details, passwords, or unnecessary sensitive information through ordinary email or general contact forms.

13. Your Privacy Rights and Choices

Depending on your location and the law that applies, you may have the right to:

• Confirm whether we process your personal information

• Access personal information we maintain about you

• Correct inaccurate personal information

• Request deletion of eligible personal information

• Obtain a portable copy of eligible information

• Opt out of targeted advertising

• Opt out of the sale or sharing of personal information

• Restrict or object to certain processing

• Withdraw consent where processing relies on consent

• Appeal a decision concerning a privacy request

• Be free from unlawful discrimination for exercising privacy rights

• Submit a complaint to an applicable privacy or data-protection authority

These rights may be subject to exceptions and limitations under applicable law.

13.1 How to Submit a Privacy Request

Submit a request using either of the following methods:

Email: support@thecustomizedpackaging.com
Telephone: +1 (213) 712-8070
Mail: The Customized Packaging LLC, 2 Fs 214 Rd, New Waverly, TX 77358, United States

Please use the email subject line:

Privacy Rights Request

Include:

• Your full name

• Email address or telephone number associated with your interactions

• The right you wish to exercise

• Sufficient information to help us identify relevant records

Do not send sensitive identification documents unless we specifically request them through an appropriate method.

13.2 Identity Verification

We may need to verify your identity before completing a request.

Verification may involve confirming information previously provided to us. We will request only information reasonably necessary to verify the request and reduce the risk of unauthorized disclosure or deletion.

13.3 Authorized Agents

Where permitted by law, an authorized agent may submit a request on your behalf.

We may require evidence of the agent’s authority and may contact you directly to verify the request.

13.4 Responding to Requests

We will respond within the period required by applicable law. We may request additional information or extend the response period where legally permitted.

When we cannot fulfill a request, we will explain the reason where required.

14. Additional Notice for U.S. Residents

Residents of certain U.S. states may have specific rights regarding their personal data.

Depending on applicability, these rights may include:

• Access

• Correction

• Deletion

• Data portability

• Opting out of targeted advertising

• Opting out of certain sales or sharing

• Opting out of qualifying profiling

• Appealing a denied request

We process requests according to the law applicable to the person making the request.

15. Notice for California Residents

This section supplements the remainder of this Privacy Policy for California residents.

Depending on your interaction with us, we may collect the following categories of personal information:

We may collect these categories directly from you, automatically through our website, from service providers, or from business and referral partners.

We may use them for the business and commercial purposes described in this Privacy Policy.

We may disclose these categories to service providers, contractors, analytics providers, advertising providers, production partners, payment processors, logistics providers, professional advisers, and government or legal authorities as described above.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about an individual.

California residents may have the right to request access, correction, deletion, or portability and to opt out of qualifying sale or sharing.

16. European Economic Area, United Kingdom, and Switzerland

Where applicable, individuals in the European Economic Area, United Kingdom, or Switzerland may have rights to:

• Access personal data

• Correct inaccurate data

• Request erasure

• Restrict processing

• Object to processing

• Receive portable data

• Withdraw consent

• Submit a complaint to a competent supervisory authority

You may contact us first so we can attempt to address your concern.

When required, we use appropriate safeguards for transfers of personal information to countries that may not provide the same level of legal protection as your home jurisdiction.

17. Global Privacy Control and Do Not Track

Some browsers and extensions transmit privacy preference signals, including Global Privacy Control signals.

Where legally required and technically detectable, we will treat a recognized opt-out preference signal as a request to opt out of applicable sale, sharing, or targeted advertising for the browser or device transmitting the signal.

Because there is not one universally accepted standard for all browser “Do Not Track” signals, our website may not respond to every Do Not Track setting.

18. International Data Transfers

The Customized Packaging is based in the United States.

If you access our website or submit information from another country, your information may be transferred to, stored in, or processed in the United States or another country in which our service providers or business partners operate.

Privacy and data-protection laws in those countries may differ from the laws in your location.

Where required, we use contractual, organizational, or other legally recognized safeguards for international transfers.

19. Children’s Privacy

Our website and custom packaging services are intended for businesses and adults. They are not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information through our website, contact support@thecustomizedpackaging.com. We will review the matter and take appropriate action, including deleting the information where required.

20. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services, including:

• Payment providers

• Shipping carriers

• Social-media platforms

• Review platforms

• Live-chat providers

• Mapping services

• Communication platforms

• Advertising platforms

We do not control the privacy, security, or content practices of independent third parties. You should review their privacy policies before providing information or using their services.

21. Information Belonging to Business Customers

Many of our services are provided to businesses.

When a company, employer, or other organization provides your information to us, that organization may be responsible for determining how your information is used.

Contact the relevant organization directly if your request concerns information it controls. We will assist business customers where reasonably required.

22. Deidentified and Aggregated Information

We may create aggregated or deidentified information that cannot reasonably be linked to a particular individual.

We may use this information for purposes such as:

• Website analysis

• Business planning

• Product development

• Packaging trend analysis

• Operational improvement

• Reporting

Where required by law, we will maintain deidentified information in deidentified form and will not attempt to reidentify it.

23. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Our website or services

• Our information practices

• Technology

• Vendors

• Business operations

• Legal or regulatory requirements

The revised policy will be posted on this page with a new “Last Updated” date.

When legally required, we may provide additional notice or request consent before a material change takes effect.

24. Contact Us

For questions, concerns, complaints, or privacy-rights requests, contact:

The Customized Packaging LLC
2 Fs 214 Rd
New Waverly, TX 77358
United States

Telephone: +1 (213) 712-8070
Privacy and Support Email: support@thecustomizedpackaging.com
General Email: info@thecustomizedpackaging.com

Please include Privacy Rights Request in the email subject line when exercising a privacy right.