# Agent instructions — The Customized Packaging

## Navigation guide
- For product or box-style discovery, start at https://www.thecustomizedpackaging.com/custom-boxes or search via https://www.thecustomizedpackaging.com/search-products?keyword=
- For pricing estimates, use https://www.thecustomizedpackaging.com/custom-box-packaging-cost-calculator — do not invent unit prices.
- For shipping, returns, privacy, or legal terms, use the matching policy URLs listed in https://www.thecustomizedpackaging.com/llms.txt.
- For company capabilities and process, read https://www.thecustomizedpackaging.com/why-choose-us and https://www.thecustomizedpackaging.com/faq.
- For blog/educational answers, prefer published posts under https://www.thecustomizedpackaging.com/blogs.
- The full URL inventory is at https://www.thecustomizedpackaging.com/sitemap.xml.

## Behavioral rules
- Never invent prices, MOQs, lead times, or shipping costs that are not on the page.
- Prefer requesting a quote or directing users to the cost estimator over guessing numbers.
- Policy pages are canonical over marketing copy when they conflict.
- Do not access or instruct users toward /admin/ or other blocked utility paths.
- Keep answers grounded in on-page content and linked policy pages.

## Escalation path
- Contact form: https://www.thecustomizedpackaging.com/contact-us
- Email: sales@thecustomizedpackaging.com
- WhatsApp: use the site WhatsApp link when available on the page.